KUIconnect! is an easy way to providelive customer service software on your company's web site. Convert web site visitors in to customers by installing a "Live Help" button on each individual or every page of your web site so people can click and chat with your staff online.

Survey on Live Customer Service

Industry reports and customer testimonials attest to the impact that offering live customer service over the Internet can make. A recent study in the U.S. by Jupiter Media Research showed that 90% of potential buyers leave just before the final stage of purchasing. The survey showed that there was usually one more objection or question that was left unanswered and that was enough to abandon their shopping cart or incomplete a form. When someone is there providing online help, the result is very different.

and see for yourself the advantages of real-time communication. Our trained staff are waiting to assist you with your enquiries.

Why do web site visitors and customers want to chat live online?

1. "I am at work and am on your web site right now and it is inappropriate to call on the phone for something personal, but I need to chat with you about my order".

2. "I only have one phone line and can't call because I am in the middle of one of your forms and can't disconnect. What do I do?."

3. "I am hearing impaired and can not use the phone".

4. "I am overseas and it is too costly to call."

5. "I don't want to send an email. I want an answer right now otherwise I am shopping somewhere else."

Benefits of using online customer service software

- Make more online sales

- Provide better online customer support

- Improve overall customer service levels

Give your web site an upgrade and put KUIconnect! live customer service software on it right now!

- Secure 128-bit encryption
- No downloads for the customer
- Easy to install
- Page pushing
- Customise chat window to your web site's look and feel

Turn your web site from brochureware in to a gateway to your business.